maintenance

Submit maintenance request

For all true emergencies, please call 911 for fire/paramedics/police and report to us after the situation is under control and the authorities are on the scene.

If any range/stove, oven, furnace, water heater or any gas appliance malfunctions, or you smell gas, call the SoCal Gas Emergency Line at 1-909-307-7070, immediately.

For maintenance emergencies, please call (818) 275 - 4809. 

Issues that constitute an Emergency include anything related to the property under the lease agreement that is an immediate threat to life, health, or the property. 

Examples of emergencies that require our immediate attention:

  • Fire (911 First)

  • Gas or other odors (So Cal Gas First)

  • Flood

  • Sewage backups

  • Roof leak

  • Lightning strike

  • Broken water pipes

  • No heat (restricted to an outside temperature below 45 degrees for more than 4 hours)

  • No air-conditioning (restricted to an outside temperature above 90 degrees for more than 4 hours)

NOTE: Falsely reporting an emergency may result in a charge to you. All other maintenance items that are not true emergencies should be submitted through your Resident Portal via Buildium, even if urgent. It allows us to assign a vendor quickly for a faster turn-around and track progress. 

Prior to submitting your maintenance request, please review the following:

  • The U.S. Fire Administration (USFA) recommends testing smoke detectors at least once a month. You should also replace the batteries at least once a year. How to test your smoke detector

    • Press & hold the test button on your smoke detector

    • Listen for a beep, which indicates that the system is working

    What to do if your smoke detector malfunctions:

    • If your smoke detector chirps, it might need new batteries

    • You can clean your smoke detector by tapping it on a hard surface and then vacuuming it

    • If after you clean and change the batteries your smoke detector still isnt working, please submit a maintenance request

    • Smoke detectors should be replaced every 10 years

    Do not remove the detector. It is required by law that the detector be in place and functional at all times.

  • Residents are responsible for changing lightbulbs and AC filters. AC filters must be changed at minimum every 6 months.

  • Check electrical panel for any tripped breakers and reset if so. Ensure filter is clean. If you have a wall heater, please ensure the pilot is lit and light if needed.

  • First, attempt to reset the disposal by pushing the small button underneath.

    The following items can never be placed in the garbage disposal: Paint, Coffee Grounds, Rice, Pasta, Animal Bones, Oatmeal, Nuts, Onion Skins, Egg Shells, Fruit & Vegetable Peels, Pumpkin & Fibrous Vegetables, Fruit Pits, Cleaning Chemicals, Corn Husks, Seafood Shells.

resident   

   benefits

package   

  • For properties with a central AC & Heat HVAC system, residents will receive regular filter delivery every 6 months right to their front door. Regular filter changes ensure your HVAC system remains operable, reduces your energy bill and maintains clean, filtered air for your home.

  • Rent payments are likely your largest monthly expense and you should reap the rewards of making these payments each month. We report all of your on-time rent payments to all 3 credit bureaus to boost your credit score. This service directly impacts your rates on credit cards, auto payments and future mortgages.

  • Buildium: Property Management Software - Residents can make their rent payments, submit maintenance requests, communicate with our team and have access to all of their lease documents.

    Property Meld: Maintenance - Residents will be redirected to Property Meld when submitting maintenance requests through their resident portal. This is our maintenance software that allows our residents to notify us of needed repairs where they can upload photos and videos, provide their availability, schedule with our vendors and communicate with our vendors and teams as well as review repairs.

    Show Mojo: Showing Software

    Lead Simple: Process Software

renters insurance

LA Lux requires a minimum liability coverage of $100k in addition to coverage for your personal items. If you’re not part of our Resident Benefits Package, we’ve partnered with Toggle to provide our residents with comprehensive and affordable renters insurance.

We’ve gathered our top 5 reasons why renters insurance is necessary for our residents:

1. Personal Property Protection: It covers your belongings, such as furniture, electronics, and clothing, in case of theft, fire, or other covered events. Without it, you'd have to bear the cost of replacing these items out of pocket.

2. Liability Coverage: If someone is injured in your rental unit, renters insurance can help cover legal fees and medical costs, protecting you from financial loss.

3. Additional Living Expenses: If your rental becomes uninhabitable due to a covered incident (like a fire), renters insurance can cover temporary living expenses, such as hotel bills and meals.

4. Affordable Premiums: Renters insurance is affordable, making it a cost-effective way to protect your assets and finances.

5. Peace of Mind: Having renters insurance provides peace of mind, knowing that you're financially protected against unexpected events.